BP Clean Ltd (hereafter, the Company) is committed to quality.For the Company this means:

• maintaining high levels of customer satisfaction
• only utilising materials that at least meet industry standards
• engaging competent and experienced workers
• monitoring performance against agreed targets
  and
• dealing with any issues as soon as possible

It is believed that a positive approach to quality will help to differentiate the Company from its local similar-sized competitors in a highly competitive market.

The Approach

All customers are valued regardless of the size of contract.
Our reputation is dependent upon positive customer feedback.
By utilising only quality materials, competent workers and carrying out regular monitoring,we ensure that the final product is fit for purpose.

Workforce

Our workers are selected for their skills,knowledge and experience .
References are always sought for new workers.
Workers are fully briefed at the beginning of each project and encouraged to make suggestions to improve the project. The latter will always be discussed by the Project Supervisor and client/agent before implementation.
At the end of each project feedback is sought and given to maintain high performance.

Customers

All our customers are valued and every effort is made to ensure customer satisfaction. During a project this is achieved by:

• all customers being treated equally well by our workforce
• always seeking to minimise the impact of any works
• agreeing a realistic timetable for the project
• monitoring performance on a regular basis
• meeting with the client at appropriate times to discuss progress
• seek client feedback at the end of the project

Materials

We will always seek to use high quality materials (British Standards approved where possible) and minimise wastage. The client's specification will inform the materials used.

Suppliers

We select our suppliers taking into account their ability to deliver materials that at least meet British Standards and within an agreed timescale.

Complaints

The Company will take any complaint seriously and seek to resolve it at the earliest opportunity. By regular contact with our customers/their agent we hope to minimise any grounds for complaint. That said, if a customer is dissatisfied they will be encouraged to formally complain to the Project Supervisor or a Company Director. This can be done verbally or by letter. Either way we anticipate a speedy resolution.

Monitoring

The Company relies heavily on testimonials and word of mouth referrals. To this end, upon completion of a project the client is asked to assess performance using the following criteria:

• workforce performance: tidiness, politeness, etc
• quality: standard of workmanship
• budget: within agreed parameters
• timescale: target completion date met/exceeded
• reference: would the client be prepared to provide a written testimonial and/or provide a verbal reference should it be required by a future potential client.